Key Performance Information 2008/2009

% general needs rent arrears  4%

% general needs rent loss due to voids 1%

% repairs completed on time (Emergency) 98%

% repairs completed on time (Urgent) 99%

% repairs completed on time (Routine) 100%

% tenants satisfied with the overall repairs and maintenance services 80%

% tenants satisfied with landlord services 83%

% of homes failing the Decent Homes Standard 4%

Customer satisfaction with the Customer Service Centre service 92%

% of calls matured at first point of contact 78%

% of calls answered within 20 seconds 64%

% of calls abandoned 14%