The A-Z of Services
This section gives information on the services we offer and explanations of the terms used in housing to give you a better understanding about what we do. If you would like more information on any of the topics listed, please email us or telephone us.
Shortcut list:
An Abandoned Property is where a tenant(s) has left their property without officially end....
This is the term used by social landlords to describe the process of identifying properties and let....
Assignment is a term used to describe an agreement between a landlord and tenant that a f....
A written agreement between the police, the local housing office and a young person who has been in....
Anti-social behaviour is a term used to describe a variety of selfish and unacceptable activity....
EMH has an Access Team who process and arrange adaptations to residents' homes to allow t....
Best Value is a process by which EMH demonstrates continuously improving services year on year....
We pride ourself on delivering a high quality and effective service to you at all times. Howev....
If you have received a good service from us and would like to tell us so, we have developed a c....
A Government award scheme which “recognises and encourages excellence in public services” www.chart....
Our aim is to ensure that all our customers have equal access to information produced by East M....
Find out more about this services that this team provides on the dedicated Customer Service page
The Decent Homes Standard is a target set by Government for all social housing providers to mee....
An Estate Agreement is a yearly agreement negotiated between the landlord and all tenants on an est....
Joint tenant/resident and landlord committees. Estate Committees deal with local issues, not all of....
The information gathered from tenants leaving our properties is used to assist with the continu....
EMH's complaints, compliments and suggestions scheme allowing us to improve services and learn....
Stay Safe in Rented AccommodationGas Safety Awareness – Know the Dangers!To discuss any i....
A scheme administered by EMH offering home ownership opportunities. For more information visi....
An external agency, independent of the landlord, employed during a major project (such as an LSVT o....
Money from banks, building societies and sometimes from local authorities to help housing associati....
Key Lines of Enquiry form the basis on which the Audit Commission makes inspection judgements for l....
The process by which a local authority (council) transfers the ownership and management of its hous....
A form of market research which uses customers to assess service standards. This involves train....
Provides information and support for its members and develops common policies and guidelines for ho....
description
There are a number of ways to pay your rent and other charges to EMH, including by Direct Debit and....
The term supported housing usually describes housing with special services for specific groups ....
A semi-formal arrangement covering the services that one department within an organisation will pro....
One of the terms used to describe the way we involve residents in the management of their homes. Ou....
Tenants and residents associations are democratic organisations which enable residents to get toget....